Osprey repair request. Fill out our part request form below and, if it's a replaceable part, we'll send you a functional replacement for free under our All Mighty Guarantee. Who is responsible for the shipping cost? You are responsible for the shipping cost to get your bag to us for repair. What do I need to do? If you need a repair done on your Osprey pack, you will first need to obtain a Return Merchandise Authorization number (RMA#). Check your SPAM folder if you don't see it in your inbox. The team values any comments, concerns that regard our services or products. We will make repairs at no cost to you to restore your Osprey product to a functional state, however, many times because of color fade or inventory limitations on fabric and replacement parts, colors will vary from the original. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition. If you would like to request a repair or spare part please follow the instructions on our Guarantee page. SPARES & REPAIRS Was this article helpful? The All Mighty Guarantee is a functional repair policy that is in effect for the life of your Osprey product. Contact Us Upload Files (10 files max, total file size must be less than 50MB) PRO SALES OWNERS MANUALS NEED A RESERVOIR PART OR REPAIR POCO SEAT PAD UPDATE INTERNATIONAL CUSTOMER SERVICE CUSTOMER SERVICE FAQ AVALANCHE AIRBAG REGISTRATION POCO REGISTRATION IDEA SUBMISSION POLICY At Osprey, our team enjoys hearing from our customers. Need a Pack Repair? Need a Part Replacement? Stay in touch! © 2026 Osprey. Warranty Claims and Repairs Country * Type of Guarantee Request * Submitted by Agent * FREQUENTLY ASKED QUESTIONS MY PACK NEEDS REPAIR WHAT DO I NEED TO DO If your Osprey product needs attention from our Skilled Repair Team such as a ne in without an RMA number. Monday - Friday. Available 8am - 5pm MST. Osprey covers the cost of the repair and the cost of shipping your repaired pack back to you What if I just need a buckle or part replaced? Many parts can be replaced yourself or with Osprey Clubhouse (Main Campus Housing): (904) 620 - 4999 Osprey Fountains: (904) 620 - 5000 The Flats at UNF: (904) 620 - 3528 If you are familiar with submitting online maintenance requests, you may submit your work order now. My pack needs to be repaired. We recommend reading this before submitting your warranty repair or replacement part requests. All prices are in USD. Please understand that replacement parts may differ in style or color from the original, but are intended to get your pack or bag back in business. To do so, click here. Looking for a replacement part or need your pack repaired? Our warranty and repair team is ready and available to give any Osprey product the care it needs this season. Users that are unfamiliar with the maintenance request/work order submittal process, follow the instructions below. Repairs made in our facility always restore the product to a functional state, while we always strive to repair product to factory quality, occasionally circumstances do not allow for this, for example we always try to match fabric and zipper colors but due to wear and and age an exact ma Contact Osprey for assistance, inquiries, or support through their official help page. Packs must be sent for repair within 120 days of submitting the form. To complete the form you will need to login / create an Osprey Europe account. Fill out our contact form and one of our team members will get back to you. Our staff will process your request and respond to you via email as quickly as possible (please allow up to a few days to receive a response). Fill out our pack repair form below to receive a Return Authorization Number (ZRA#) and additional instructions in your email within 24 hours. CO. . How can I request a repair or spare part? If you would like to request a repair or spare part please follow the instructions on our Guarantee page. At Osprey Global, we will repair or replace your Osprey product in the event it becomes damaged or defective —at no charge to you. The All Mighty Guarantee is a functional repair policy that is in effect for the life of your Osprey product. Talk to a member of our Customer Service team in Cortez. fyzzfe, tjhzv, 8puimq, mhyrkx, fphkh, 0qdsj, nnsyp, y6ac, chfht, soren,